Privacy Policy

At 1wim, we take your privacy seriously. This Privacy Policy describes how 1wim collects, uses, stores, and protects personal information when you access or use our platform at 1wim.bar. By registering an account or using our services — including cricket betting, live casino games, slots, and crash games — you acknowledge and accept the practices described in this policy.

This policy applies to all players accessing 1wim from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data responsibly and transparently in accordance with globally recognised data protection principles.

Information We Collect

To provide you with a secure and personalised betting and gaming experience, 1wim collects the following categories of personal information:

• Identity data: full name, date of birth, national ID or passport number for account verification purposes.
• Contact data: email address, mobile phone number, and city or region of residence within Bangladesh.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet details, transaction history, deposit and withdrawal records.
• Usage data: IP address, device type, browser, operating system, pages visited, session duration, and game history.
• Communications data: messages and records of any correspondence you send to our support team.

How We Use Your Information

1wim uses the personal data we collect strictly for the following legitimate purposes:

• Account creation, identity verification, and ongoing account management.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer channels.
• Delivering customer support, responding to queries, and resolving disputes in a timely manner.
• Sending account-related notifications, bonus updates, and service announcements via email or SMS.
• Fraud prevention, security monitoring, and compliance with applicable responsible gaming obligations.
• Improving platform features, game offerings, and personalising your experience based on usage patterns.

Data Sharing & Disclosure

1wim does not sell, rent, or trade your personal information. We may share data only in the following limited and necessary circumstances:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) solely for the purpose of completing your transactions securely.
• Technology and infrastructure partners who provide hosting, security, and analytics services under strict contractual confidentiality obligations.
• Regulatory or law enforcement authorities if required by applicable law, court order, or to protect the rights and safety of our users and platform.

Any third parties who assist in running our platform are required to handle your data in accordance with this Privacy Policy and are prohibited from using it for any other purpose.

Payment Data & Financial Information

All financial transactions on 1wim are processed through trusted mobile financial service providers in Bangladesh. When you make a deposit or request a withdrawal in BDT, the relevant transaction details are transmitted securely to the designated payment processor using encryption protocols.

We retain transaction records for account reconciliation, dispute resolution, and compliance requirements. Your full mobile wallet account number is never stored on our servers in plaintext — it is masked and tokenised after the initial transaction is authorised.

Cookies & Tracking Technologies

1wim uses cookies and similar technologies (such as local storage and session tokens) to operate and improve our platform. Cookies help us remember your login session, personalise your game preferences, and analyse how players interact with different features of 1wim.

You may configure your browser settings to refuse cookies; however, doing so may affect your ability to access certain features or maintain an authenticated session on the platform. By continuing to use 1wim, you consent to our use of cookies as described in this policy.

Data Retention

1wim retains your personal information for as long as your account remains active or as necessary to provide you with our services. Once you close your account, we will retain certain data for a period required to comply with legal obligations, resolve disputes, enforce our agreements, and maintain records for financial audit purposes.

When retention is no longer necessary, we delete or anonymise your data securely so that it can no longer be associated with your identity. Data that has been anonymised may be retained for aggregate analytical purposes to improve our services.

Your Privacy Rights

As a registered user of 1wim, you have the following rights with respect to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may ask us to restrict the way we process your data while a dispute or query is resolved.
• Right to Object: You may object to our use of your data for direct marketing communications at any time by contacting us at the email address below.

To exercise any of the rights above, please send your request to our support team. We will respond within a reasonable timeframe and may need to verify your identity before processing any request.

Security Measures

1wim implements multiple layers of technical and organisational security to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, secure server infrastructure with restricted administrative access, regular security assessments and vulnerability testing, and staff training on data handling best practices.

While we apply industry-standard safeguards, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your 1wim account and to never share your login credentials with anyone. If you suspect any unauthorised access to your account, contact our support team immediately.

Third-Party Links

Our platform may contain references to third-party services such as payment providers. These third parties operate under their own privacy policies, and 1wim is not responsible for how they collect, store, or process your data. We recommend reviewing the privacy policies of any third-party services you use in connection with your 1wim account.

Children's Privacy & Age Policy

1wim is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, solicit, or process personal information from anyone under the age of 21. If we become aware that personal data has been provided by an underage individual, we will immediately delete that data and close the associated account. Parents or guardians who believe a minor has accessed 1wim should contact us immediately at [email protected].

Changes to This Privacy Policy

1wim reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 1wim following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1wim handles your personal data, please reach out to our privacy support team. We are committed to responding promptly and resolving any issue in a fair and transparent manner.